Our General and UK Shipping: Very Important
Why isn't all of our shipping free under £60?
This is because we only use 'signed for services'. Why?
From experience and competitor research, packages can get lost and damaged with cheaper shipping options.
Not convinced? Click here to see a real live example.
We us both Royal Mail and UPS to ship our products to you.
Each company has different procedures, which we have outlined below.
Overseas Delivery (non UK)Postage is calculated via the 'shopping cart' process and dependent on the country location.
Please note that some countries may levy importation charges on goods supplied. Any such charges are the sole responsibility of the consignee.
For European orders, we ship 'Royal Mail International signed for'. On arrival, any package must be opened and the items checked before physically signed for. If there is any evidence the package has been tampered with, do not sign for it. Orders within EU will only be sent to a home address. Delivery time varies on your countries postal service, usually 7-10 working days from date of dispatch.
Shipping - Details
Shipping to an address other than your home addressWe are happy to ship to an alternative delivery address. However, in these instances we will not accept liability for loss or misplacement of the goods. Once the goods have been signed for by the customers representative or any other third party we will discharge our liability.
Again VERY IMPORTANT If you suspect that you may not be in to accept your delivery, please choose an alternative address where the order can be signed for by your representative. If our courier cannot make the delivery on the second attempt they will take the item/s back to their depot where they will be held for 5 days if not collected. They will then send the item back to our premises, charging a return fee.
In the event of a problem (you thought you'd be in at the time of order and now you can't) just let us know, we'll be more than happy to redirect the package. The cost of this service is £7.00 GBP. UK only.
If you wish to have your goods signed for by a representative, please be aware that it is the responsibility of the buyer to ensure the goods are signed for by an honest or trustworthy individual at the alternative address you provide. Please take care in ordering your products if you choose this option.