Shipping And Handling : Our Delivery Promise

We make every effort to keep our delivery promise, however we can't guarantee the actual time of day that the order will arrive. In any event, Dailygrooming will not be liable for any losses, expenses, costs or damages incurred as a result of products not arriving on the delivery date. However, if the product is urgent, we'll be happy to quote you and arrange a timed delivery. Just give us a call.

** Please note UK only: Sometimes (out of the goodness of our hearts and not charging extra) we'll use a premium service like City Link (it's often more reliable than the Royal Mail)**

VERY IMPORTANT If you suspect that you may not be in to accept your delivery, please choose an alternative address where the order can be signed for by your representative. If our courier cannot make the delivery on the second attempt they will take the item/s back to their depot where they will sit (lonely and cold) for 5 days if not collected. They will then send the item back to our premises, charging for the privilige. Please see our delivery shedule for additional charges if you don't call to collect or contact City Link to arrange a redelivery.


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Shipping to an address other than your home address:

We are happy to ship to an alternative delivery address. However, in these instances we will not accept liability for loss or misplacement of the goods. Once the goods have been signed for by the customers representative or any other third party we will discharge our liability.

Again VERY IMPORTANT If you suspect that you may not be in to accept your delivery, please choose an alternative address where the order can be signed for by your representative. If our courier cannot make the delivery on the second attempt they will take the item/s back to their depot where they will sit (lonely and cold) for 5 days if not collected. They will then send the item back to our premises, charging for the privilige.

In the event of a problem (you thought you'd be in at the time of order and now you can't) just let us know, we'll be more than happy to redirect the package. The cost of this service is £7.00 GBP. UK only.

If you wish to have your goods signed for by a representative, please be aware that it is the responsibility of the buyer to ensure the goods are signed for by an honest or trustworthy individual at the alternative address you provide. Please take care in ordering your products if you choose this option.

For European orders, we ship 'International signed for'. On arrival, any package must be opened and the items checked before it is signed for. If there is any evidence the package has been tampered with, do not sign for it. Orders for EU will only be sent to a home address. Delivery time varies on your countries postal service, usually 7-10 working days from date of dispatch.


Overseas Delivery

Europe
If your items are over 2kg there will be an additional charge of £5.00 per kilo thereafter. We will include a separate receipt for this in your shipment.

Rest of the World
If your items are over 2kg there will be an additional charge of £10.00 per kilo thereafter. Again, we will include a separate receipt for this in your shipment.

Please note that some countries may levy importation charges on goods supplied. Any such charges are the sole responsibility of the consignee.

Currency Conversion Rates

Due to fluctuating interest rates, currency conversion displayed on the Dailygrooming website can only be used as a guide. Any purchase will always be charged for in British £'s. For up to date details of exchange rates, please refer to a currency conversion website, such as xe.com before you make your purchase.
Delivery Schedule We dispatch UK products within 5 working days, although in many cases we deliver a lot sooner. In the event a product is not available or the delivery date being outside of 5 working days, we will contact and advise you on the next working day following your original order.

IMPORTANT (UK Only)

Many of our parcels are delivered by City Link. City Link will only attempt delivery twice.

1. If they can't deliver the first time they will leave a card with the telephone number 0121 506 3743 (or similar) for you to call. A date stamped photograph of the place of delivery is taken on this attempt.

2. If you don't call them to arrange a convenient re-delivery, they will try again the following day, again recording a photograph of the date and time of the attempted delivery.

3. After the second delivery, they will retain your goods at their depot, where you will be able to collect within 5 days from the date of the second delivery. Depending on your location, this may cause inconvenience.

Please act quickly to minimise inconvenience and additional cost. We reserve the right to charge £6.50 plus the cost of re posting if you don't call City Link to arrange a mutually convenient delivery time (we are auto charged by them for returning the goods to our offices).

Please make sure you call City Link on 0121 506 3743 who will only be too happy to arrange a delivery at a mutually convenient time.

If you are outside the UK, please allow up to 7-10 working days for delivery.

Cancellation of an order correctly dispatched will incur a £15 handling charge plus postage and packing.

If your order is urgent, we can offer next day delivery, Please let us know when placing the order.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you'd rather not wait.